Terms and Conditions

These terms apply to purchases from the RoNZ online Shop and to freight within New Zealand. Furniture repair, restoration and commissioned work are quoted separately.

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Freight

There is no minimum spend for free freight on Shop items.

Free freight applies to all products in the Shop except slabs.

Rural delivery
If your address is a rural delivery (RD) address, please select the rural delivery option at checkout. An extra $10 applies.

Slabs
Macrocarpa and Matai slabs are not included in free freight. The customer must organise their own collection or freight. We can help with measurements and packing details if needed.

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Returns and refunds — wood-turned items

All our wood-turned pieces are unique, one-off items. Each is photographed and described so you can see what you are buying.

Each piece is one of a kind, so we do not offer a change-of-mind return or refund if the item is as photographed and described but does not suit your décor.

Please contact us before sending anything back. We cannot accept an unsolicited return for change of mind. If an item is sent back without agreement, it travels at your cost.

We will replace or refund any item that:

• arrives damaged in transit, or
• differs significantly from its photograph and description.

Please contact us within 7 days of delivery with clear photos of the problem. We will sort it out promptly. If the item is damaged or not as described, we will arrange the return or replacement with you.

These terms do not limit your rights under the Consumer Guarantees Act 1993.

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Slabs

Slabs are sold as seen. Please check the photos and measurements before buying. Because they are large, irregular pieces of timber, they are not eligible for change-of-mind returns. If a slab is not as described, contact us within 7 days of delivery.

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Payment

Goods remain the property of RoNZ until payment is received in full.

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